Our First Contact Team provide an essential service in support of our Remortgage Caseworkers, by acting as a first point of contact for clients, borrowers and referrers in dealing with any queries, problems or issues they raise.
The role & key responsibilities
Although there is some administration involved in this role, it is primarily a telephone based position, assisting borrowers with a wide range of enquiries regarding their remortgage application.
Our team of Advisors are required to take ownership of their calls to ensure that any questions, queries or issues are resolved (by phone or by e-mail) within our SLA’s. It will mean working collaboratively with the Caseworker team, in order to provide borrowers with updates and to identify and resolve their more technical queries and issues.
Required skills and experience
Successful candidates must possess excellent verbal and written communication skills and be able to work under pressure in a busy volume environment.
They will need to have proven experience drawn from a busy customer service environment.
A careful and methodical approach to work is important, with the ability to demonstrate a high level of accuracy and attention to detail, ensuring that processes, procedures etc. are followed accurately.
You must have a professional approach to work and be able to demonstrate a proven commitment to delivering an excellent client service.
If you meet the criteria above, and are interested in working for one of Yorkshire’s leading law firms, we want to hear from you. Please send your CV and a covering letter, including details of your current salary to Neil Towse, HR Manager. Email: email@example.com