19 June 2015
Shulmans appoints Head of Operational Excellence
Shulmans has made a key appointment that supports the firm’s continued drive for excellence in service delivery.
Mel Bulmer joins us as Head of Operational Excellence, a new role for Shulmans. Mel will be responsible for driving improvement and service excellence in areas such as document production, workflows and other essential processes, all underpinned with the aim of increasing efficiency and client satisfaction.
Mel, reflecting on nearly 20 years of experience in the field of knowledge management and professional support within the legal sector, said: “Whilst lawyers should, and mostly do, focus on providing consistent and outstanding client service, various processes can be made more efficient. My role at Shulmans is to improve those processes so that our lawyers can focus on providing the best legal advice to their clients.”
Tim Halstead, Shulmans’ managing partner, said: “Mel is a specialist in knowledge management and professional support, and her appointment reflects our determination to provide an excellent service to our clients and our drive for continuous improvement. She is a dedicated resource to help us achieve that aim.”